A lot of government business is done digitially (online) these days in the UK as well. Most of it does not require a letter to be delivered, but the government still posts letters - reminders if you will. Some stuff is sent out via email, too. For example the UK has a separate TV tax to pay for the BBC (called a TV licence). As I recall I opted out of paper reminders and I get thw two I have to pay for by email. I am comfortable getting them by email as I have pretty good anti-scamming defences in place. I am not sure elderly, younger, or less diligent adopt the same approach.
At the moment, other government services - even reminders by snail mail don't have an opt out of receiving paper based correspondence. His Maj's Revenue and Collections (HMRC), the DVLA (government road authority), and a hist of others will send correspondence via snail mail, and you have a chouce to satisfy the givernment business online or offline. So, yes, they are done digitally. But, they offer the service "manually" as well.. which with today's technology is largely automated from teh receipt of the form, anyway - well except for handwriting like mine.
The problem I have with being forced to receive email is it is a scammers paradise. Sophisticated phishing scams presented as authentic emails (and SMS) from HMRC and other government departments have untittingly cost billions in stolen money, because people click the link in the email (or SMS) that takes them to very well imitated sites where they enter their credentials and before you know it, their accounts have been siphoned or their identity sold on. Because, for these scammers, they have already automatically logged onto the real system with your details before you realise it was a fake site.
Yes, letters have their downsides - I have said that in my first post. Sadly, for Australia - not getting delivered ort being deliverered very late seems a common theme. Although the Royal Mail was privatised, it still is held to high standards and is seen as a very reliable service. So, as I said, it is horses for courses. But, one of the things post is good for is reducing the occurence of this style of scamming. It is expensive to send lettets - especially since privatisation - but because the success rates of phishing is very low, the net result is likely to be a cost to the scammer - not a profit - so they don't bother. Contrast email - especially since very few people are on encrypted and secure email - once I have the digital assets to accurately impersonate the site - which is not expensive - gooing phishing is cheap - how much does it cost to send a few billion emails? Probably the cost of one postage stamp here.
Yes, snail mail is expensive at point of use.. but at what cost later? I am not sure about Australia, but here the law or at least the code of conduct is that banks will reimburse money scammed from customer accounts (after proving it was a scam - and some banks are worse than others). If it is the same in Australia, don't complain about the account fees you get.. everything has to be paid for at some stage.
I am not against the dropping of snail mail, but email is a horribly insecure method of communication. Using simple packet sniffers, the vast majority of emails can (and probably are) easily read by anyone. No doubt, Kali Linux has some tool that makes it even easier than masterin TCP/IP to get at your email. I think snail mail should be an option for official government business unless the user opts out after being explained the risks, as they accept (or choose to ignore) the risks. People are naturally lazy, and email is quicker and easier. For 99% of correspondence, that is probably not an issue, but for formal correspondence, it can be,.
Banks here and in Europe send emails, but never provide a link, nor provide attachments. The email will tell you to use your app or log into online banking. Same with utilities and other businesses. And they are forever sending emails to remind us never to click on their links. Yet, people receive an email looking authentic saying their accoutn will be closed unless they confirm a transaction - and click here to confirm... and they click.
I agree with everything that is efficient and beneficial of using email over snail mail.. but I am not convinced the security has been properly addressed and we are paying for that downstream.