I can beat that gripe...For 14 years now living in Melbourne we have had Braemar ducted heating and now wishing we were on the Sunshine Coast even if it is overcast. Every 2 years the Braemar unit breaks down with the main circuit board failing. Now get this, it is always within a few weeks of every 2 years, it is always on a Friday evening leaving us without heat for up to a week as the Braemar service don't work on the weekend and it is always the Friday before a cold snap.
Two years ago we got sick of it so we replaced the whole unit with a brand new one...it is 2 weeks short of 2 years and it failed again and again on a Friday and again just before the current cold snap. The only company allowed to fix our unit due to area ownership is a company called Darebin Gas who always come out and say some crap like water had got into the system so they don't have to fix it under warranty and demand payment up front of about $700. If I decide no I want a 2nd opinion I can't get one and I have to pay them $150 call out and they leave the unit in pieces.
Well, today I finally got the company that installed the unit to come out and check it and they say the electronics board has failed and there is absolutely no water in it, no marks of any kind of previous moisture so the unit being only 2 years old is under warranty and they will advise Seeley/Braemar.
But also get this, the unit comes with a 5 year warranty. However if the unit was 4 years and 50 weeks old and the electronic board fails, the brand new electronics board they put in only has 2 weeks warranty even though when the unit was new the electronics board gets a 5 year warranty.
There is something very very wrong with Braemar and Darebin Gas...there is something very very wrong with a unit that fails every 2 years almost to the day, always on a Friday and always right before a cold snap.
Figure that one out...do I have a GRIPE?