I have spent a couple of hours on the phone over four calls with the Westpac bank as they are trying to re-confirm my customer identity. I have banked with them for thirty years at least. I sent them a copy of my driver's licence and, when that was unacceptable, my passport.
They say I am not McCarthy but I am Mc Carthy. The space is on my driver's licence and my passport, has always been there and had never caused a problem before. So, I sent them my birth certificate. They say that it is not necessarily me because, although it shows my father's name in full, it only gives my two Christian names, so my surname could be anything. At that point I lost my cool and now may be looking for a new bank.