After several attempts over several days to sort out my account on line (waiting, waiting) I drove 40 km to the Telstra shop today. They couldn’t talk to me, I should have made an appointment on line. But they had another shop about 5km away which is less busy (they said) so I drove there. Same story, no appointments available today. So I drove hame, very angry. I am a Customer. I am now looking for an alternative provider who can do NBN, phone, iPad etc and who wants customers.