I received an email today purporting to be from the ANZ bank saying a suspicious charge for $4,875 had been placed on my account, asking me to confirm it. The email was addressed Dear Valued Customer.
In my 81 years, I have never held an account with ANZ. I forwarded the email to their hoax email reports address. As someone mentioned elsewhere, they expect everything to be done via phone apps. I did ring a contact number I got from their website, but it's recorded message said, "To identify your account, please enter the phone number recorded on your app. I entered my phone number but the recording said "We don't have that number on file." That's the problem - blinkered system design.