Spot on Marty. The last job I had before retiring was as a customer service operator in a call centre for a company who handled calls for a number of companies. Therefore the person sittting opposite me was taking calls for a different company to me.
My KPI was an AHT (average handling time) of three and a half minutes per call. I later found out no-one else was on such a stringent time limit. This time included writing up details of the call for the next person to take a call from this customer. The customer said that AHT was not important, that customer satisfaction was more important. However, they didn't employ me, the call centre operator did.
At the time I was 6 months over retirement age, so I was told it was an appropriate time to retire, because my AHT's were too long. If I didn't retire, they had "alternative plans" in mind, and voluntary retirement would look better on my resume.
As the net result was the same, against my wife's wishes, I took the retirement route.
Sorry for late edit. I didn't know part of my post had dropped out.