pmccarthy Posted June 12 Share Posted June 12 After several attempts over several days to sort out my account on line (waiting, waiting) I drove 40 km to the Telstra shop today. They couldn’t talk to me, I should have made an appointment on line. But they had another shop about 5km away which is less busy (they said) so I drove there. Same story, no appointments available today. So I drove hame, very angry. I am a Customer. I am now looking for an alternative provider who can do NBN, phone, iPad etc and who wants customers. Link to comment Share on other sites More sharing options...
old man emu Posted June 12 Share Posted June 12 18 minutes ago, pmccarthy said: They couldn’t talk to me, I should have made an appointment on line. You're not Robinson Crusoe. At least your drive is only 40 kms, mines 75. Before they introduced this appointment system, the customer service was acceptable, but now??????? How do you book an appintment? Link to comment Share on other sites More sharing options...
gareth lacey Posted June 12 Share Posted June 12 I changed to "belong" still telstra network and saved 600 dollars per annum Link to comment Share on other sites More sharing options...
facthunter Posted June 12 Share Posted June 12 Don't be long. I'm busting for a leak. Nev Link to comment Share on other sites More sharing options...
red750 Posted June 12 Share Posted June 12 Crap customer service is the norm nowadays. CentreLink is a prime example. You wait 45 minutes listening to On Hold music and numerous apologies for the delay, only to be cut off because it is home time. Ring again tomorrow for more of the same. I rang our local medical centre on Saturday for an appointment. I had checked their website and knew that there were no appointments available, and only 1 doctor would be available Sunday. I listened to their damned On Hold music for 9 minutes (I looked at the iPhone to check how long I had waited), before being answered by the receptionist. Called into the local Westpac to deliver a document. "Do you have an appointment?" "No." "Well, there's none availbale today, I can give you one for 10:30 tomorrow." Link to comment Share on other sites More sharing options...
facthunter Posted June 12 Share Posted June 12 People who ring assume you are ready for the call which is a bit rich, if you think about it It's rare that you would be sitting there just waiting for random calls. Nev Link to comment Share on other sites More sharing options...
red750 Posted June 12 Share Posted June 12 When I worked in a call centre, the target was all calls answered within 30 seconds. There were over 2 dozen operators on standby. Link to comment Share on other sites More sharing options...
willedoo Posted June 12 Share Posted June 12 I dumped Telstra 3 0r 4 years ago and it was one of the best things I've ever done. It was like having a boil lanced. Life is so peaceful without them. 1 1 Link to comment Share on other sites More sharing options...
onetrack Posted June 28 Share Posted June 28 I'm with Boost. They use the Telstra network. Never had any problem with them in over 2 years, but that means I also have no idea what their customer service is like, when things go wrong. They're much cheaper than Telstra. Link to comment Share on other sites More sharing options...
red750 Posted June 28 Share Posted June 28 Haven't had a Telstra account for years and years - can't remember when. Mobiles with Vodaphone, internet (via NBN) through TPG. Had no reason to change. 1 Link to comment Share on other sites More sharing options...
old man emu Posted June 29 Share Posted June 29 In the Back Blocks, you have to be with TELSTRA, or be without. 1 Link to comment Share on other sites More sharing options...
spacesailor Posted June 29 Share Posted June 29 But, those other dealers will still sell you an Optus or other carrier Phone " knowing from your address " , that , when home your phone Is useless, as only Telstra is the only carrier . spacesailor Quote Link to comment Share on other sites More sharing options...
onetrack Posted June 29 Share Posted June 29 I made the mistake of going over to Iinet for one month last year, for my mobile, when Boost ramped up the 12 mth recharge cost - because Iinet always used Telstra. However, I wasn't aware that when TPG bought up Iinet, they changed over to Vodaphone for mobile services. Iinet offered a great deal - but when I drove out of town, the phone service virtually vanished! Vodaphone only service highly populated areas. I couldn't get back to Boost fast enough. As it was, I engineered a major discount on Boost when I renewed with them, because they were offering discounts for new customers - but not for current ones! Just the move to Iinet for a month, meant I was a new Boost customer again, and I scored the discount deal for a 12 mth plan! 1 Link to comment Share on other sites More sharing options...
Jerry_Atrick Posted June 29 Share Posted June 29 Vodaphone is a UK brand and, of the 4 mobiles I fund, only one of them is Vodaphone; and once that expires, it is a PIK code and change to another network Expensive and many of the features I get with the others are extras (so we don't use them). I took them because their coverage was supposed to be better, but in the areas we frequent, it is often worse than the other we use. 1 Link to comment Share on other sites More sharing options...
pmccarthy Posted July 4 Author Share Posted July 4 I just tried again to make a booking at my "local" Telstra store to sort out my account. The next available booking is tomorrow week. They really don't want our business. 1 Link to comment Share on other sites More sharing options...
red750 Posted July 4 Share Posted July 4 That's as bad as my doctor. Rang up to make an appointment. "His first available appointment is in 12 days." 1 Link to comment Share on other sites More sharing options...
old man emu Posted July 4 Share Posted July 4 Unusually for a rural town, I can usually get an appointment with my GP within a day or two of asking for one. Since my visits are mainly for scripts, I can make appointments ahead of time and when that time suits me. Link to comment Share on other sites More sharing options...
spacesailor Posted July 4 Share Posted July 4 We ( Sydney burbs ) phone for the script & pick up at the 'reception ' desk . Then carry on to the chemist . For our goodies . ( Dr signs script between patients ) spacesailor 1 Link to comment Share on other sites More sharing options...
old man emu Posted July 4 Share Posted July 4 14 minutes ago, spacesailor said: Dr signs script between patients That's efficient for a busy medical practice, where the doctor knows the patient every well, but I believe that it could be illegal to not confirm that the prescribed medicine is correct. The problem is that the patient does not have their medications reviewed for a long time and what worked long ago might not be working now. 1 1 Link to comment Share on other sites More sharing options...
spacesailor Posted July 4 Share Posted July 4 Very true, the receptionist do recognise the wife & I . Plus we are regulars there . LoL The daughter works at a different Dr clinic . So whenever we see the Dr ., the daughter knows what questions to ask & what those " Dr speak " words mean . Most " MRI's are expensive. So the 'specialist' MRI referral was dumped to get a much cheaper Dr's referral. Saved $ 300 on the original referral . spacesailor 1 Link to comment Share on other sites More sharing options...
onetrack Posted July 4 Share Posted July 4 I actually got a personal call from my GP at 5:20PM yesterday afternoon! I did a blood test earlier in the week, and the sample was split as I had 3 referrals, two from my GP and one from my urologist. The GP wanted a general blood test to check on how I'm going in the areas of circulatory health, and the urologist wanted a test for PSA, as I have an appointment with him in a month. The GP called me because he'd sighted all the test results and my PSA has gone up substantially since the last test, last year. He was checking to see if I was seeing my urologist soon! I advised him that was the case, and no doubt I'll find out a lot more when I visit the urologist. I reckon he's itching to take to my prostate with his fancy snipping devices - he told me last time I have a benign tumour that we need to watch, but it appears it might be starting to really act up. 2 Link to comment Share on other sites More sharing options...
facthunter Posted July 4 Share Posted July 4 Good luck. Always get a second opinion . The urologists are always keen to start biopsies. I ended up with BPH and a PSA of 13 OTA static for years.. I Never did the Biopsy and stayed with a highly recommended Oncologist. who eventually terminated my visits as he said I had NO cancer.. Talk to your GP and discuss that .I can't see how you can be worse off.. Nev 1 2 Link to comment Share on other sites More sharing options...
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